Developing a customer centric culture
The Customer Experience Learning approach takes the 'classical Mystery Shopping' event to a next level. It differs in set-up and intention, emphasizing ‘the learnings’ out of the sales interaction with the customer.
"General director Leen Bakker (Belgium) talks about our CEL."
Enabling and motivating sales teams to learn from their sales talks as experienced by customers.
- Building teams who share and learn from their sales experiences
- Coaching of sales teams in a transparent and genuine way based on what the customer has experienced in his shop visit and sales interaction
- Working with built-in action planning improving the Net Promoting Score of the shop visits
Mindsonar retail profiling
Other retail services
Aligning culture with new competitive strategy
Sales excellence program
Development and field coaching