Developing a customer centric culture

  • How do you learn from customer experiences today?
  • How reflective are your salespeople about their sales talks?
  • How do we demonstrate customers that we care for their feedback?
  • How proactive are we in getting along with lessons learned?

The Customer Experience Learning approach takes the 'classical Mystery Shopping' event to a next level. It differs in set-up and intention, emphasizing ‘the learnings’ out of the sales interaction with the customer.
​

Client Story 

"General director Leen Bakker (Belgium) talks about our CEL."
Our focus
Enabling and motivating sales teams to learn from their sales talks as experienced by customers.

Your gains
- Building teams who share and learn from their sales experiences
- Coaching of sales teams in a transparent and genuine way based on what the customer has experienced in his shop visit and sales interaction
- Working with built-in action planning improving the Net Promoting Score of the shop visits

Our toolbox

Organizational scans
We gather valuable employee feedback and analyse all results, offering new perspectives and interventions to improve your stores and retail-concept.
Mindsonar retail profiling
We measure and benchmark the critical management- and sales-capabilities within your teams.

Other retail services

Aligning culture with new competitive strategy
we enable the continuous alignment between your organizational culture and strategy in order to turn both into inseparably allies.
Sales excellence program
Our program upgrades your sales people to a new level of excellence.
Development and field coaching
​Tailor-made programs that result in a sustainable evolution of behaviour.
Icons made by Freepik ​ from www.flaticon.com