Enable
  • Home
  • Retailers
    • Aligning Culture with New Competitive Strategy
    • Sales Excellence
    • Customer Experience Learning
    • Development and field coaching
    • Mindsonar® Retail
  • B2B
    • Cultivating ownership
    • Aligning Teams for Collaboration Culture
    • Leadership Development
    • Individual Coaching
    • Mindsonar® B2B
  • Mindsonar
  • Employee feedback surveys
    • Employee Survey (MTO)
    • Co-operation survey
    • Improvement Survey
    • Special Inquiry Survey
  • Contact

Retail

Customer Experience Learning

Developing a customer centric culture

  • How do you learn from customer experiences today?
  • How reflective are your salespeople about their sales talks?
  • How do we demonstrate customers that we care for their feedback?
  • How proactive are we in getting along with lessons learned?

The Customer Experience Learning approach takes the 'classical Mystery Shopping' event to a next level.
It differs in set-up and intention, emphasizing ‘the learnings’ out of the sales interaction with the customer.
​

Client Story 

"General director Leen Bakker (Belgium) talks about our CEL."
Our focus
Enabling and motivating sales teams to learn from their sales talks as experienced by customers.

Your gains
- Building teams who share and learn from their sales experiences
- Coaching of sales teams in a transparent and genuine way based on what the customer has experienced in his shop visit and sales interaction
- Working with built-in action planning improving the Net Promoting Score of the shop visits

Our toolbox

Picture
Organizational scans
We gather valuable employee feedback and analyse all results, offering new perspectives and interventions to improve your stores and retail-concept.
Learn more
Mindsonar retail profiling
We measure and benchmark the critical management- and sales-capabilities within your teams.
Learn more

Other retail services

Aligning culture with new competitive strategy
Picture
we enable the continuous alignment between your organizational culture and strategy in order to turn both into inseparably allies.
Learn more
Sales excellence program
Picture
Our program upgrades your sales people to a new level of excellence.
Learn more
Development and field coaching
Picture
​Tailor-made programs that result in a sustainable evolution of behaviour.
Learn more
Icons made by Freepik ​ from www.flaticon.com
  • Home
  • Retailers
    • Aligning Culture with New Competitive Strategy
    • Sales Excellence
    • Customer Experience Learning
    • Development and field coaching
    • Mindsonar® Retail
  • B2B
    • Cultivating ownership
    • Aligning Teams for Collaboration Culture
    • Leadership Development
    • Individual Coaching
    • Mindsonar® B2B
  • Mindsonar
  • Employee feedback surveys
    • Employee Survey (MTO)
    • Co-operation survey
    • Improvement Survey
    • Special Inquiry Survey
  • Contact