Our interventions
Aligning culture with new competitive strategy
We enable the continuous alignment between your organizational culture and strategy in order to turn both into inseparably allies.
Sales Excellence program
We upgrade your sales teams to a new level of excellence.
Development- and Field coaching
Tailor-made programs that result in a sustainable evolution of sales behaviour.
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Customer Experience Learning
A new concept taking the traditional mystery shopping to the next level.
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Mindsonar Retail Profiling
We measure and benchmark the management and sales capabilities of your teams.
Employee feedback surveys
We gather valuable employee feedback and analyse all results, offering new perspectives and interventions to improve your stores and retail-concept.
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Culture shapes Customer-Experience
Culture plays a main role in the shopping-experiences of your customers. Stores that are centered around the right customer-values like 'being present, 'caring', and 'reaching out' tend to have a competitive advantage because their shoppers feel valued and respected.
In a customer- and employee-centric culture, both are encouraged to act as co-creators of their interaction, engaging in far more authentic relationships and high-end customer experience levels.
In a customer- and employee-centric culture, both are encouraged to act as co-creators of their interaction, engaging in far more authentic relationships and high-end customer experience levels.
Turn Culture and Strategy in two inseparable allies
Are your looking for a high-end customer experience? Tap into the potential of your cultural resilience and shape it to serve strategy in its execution. We all know that the retail world is changing. The rollercoaster-ride within the digital landscape is changing the market into something we’ve never seen before. The continued rise of artificial intelligence, the evolution of e-commerce and omnichannel formats, place an increased demand on retailers to respond quickly and innovatively to stay ahead in their markets. In order to open up to and realize new opportunities, retailers need resilience to execute new competitive strategies and to shape their culture into an inseparable ally.
Client Story 'Customer Experience Learning' |
Why does culture matter?
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Why we focus on Culture in Retail?
A lot of distinctly and meticulously strategies have fallen short when brought into the cultural space made up by people at work. Cultures are the white spaces between people. Putting new strategies into place without caring for the immunity within those white spaces lead unavoidable to failure. We, at enable, have learned that lesson well. Whether ‘culture eats strategy for breakfast’ or it facilitates strategy the whole day long, we enable the continuous alignment between culture and strategy in order to turn both into inseparably allies.
Field CoachingTailor-made development programs that result in a sustainable behavioural patterns.
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Retail organizational scansOur organizational scans help you to gather and use critical feedback of your employees to discover the strengths and improvements of your stores and concept.
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Mindsonar retail profilingWe measure and benchmark your management and sales capabilities.
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